BuilderLine — The Customer Care Line for Homebuilders

"My garbage disposal isn't working."Warranty "When are y'all coming out?"Status "The painter left a mess."Complaint "The AC is making a noise."Warranty "Can someone stop by?"Scheduling "Just checking in on my punch list."Status "Call me back when you get a sec."Message "Is this still under warranty?"Question "My garbage disposal isn't working."Warranty "When are y'all coming out?"Status "The painter left a mess."Complaint "The AC is making a noise."Warranty "Can someone stop by?"Scheduling "Just checking in on my punch list."Status "Call me back when you get a sec."Message "Is this still under warranty?"Question

Why this exists

I built homes. I know exactly which calls interrupt your day — because they interrupted mine, at the dinner table, on a Saturday morning with my wife and a cup of coffee.

The problem was never the homeowners. They had a real question and one number to call. The problem was that the number was mine. So I built the one I wish I'd had.

How it works

Hand out one number. Read the record later.

Nothing about your business changes. You put a different number on the closing packet, the yard sign, and the warranty paperwork — and stop handing out your cell.

Step one

You get a number

A real local number that belongs to your company. Put it anywhere you'd have written your own.

Step two

Every call is answered

Warranty issues, questions, complaints, vendors, after hours, weekends. It listens, asks the right things, and never guesses at answers it doesn't have.

Step three

You get it in writing

An email with who called, the property, what's wrong, and whether it's urgent. A text too, if you want one. Nothing to log into.

The calls you stop taking

You don't mind the work. You mind the interruption.

Sales calls are fine — you like those. These are the other ones.

"My garbage disposal isn't working."Warranty

"When are y'all coming out?"Status

"The painter left a mess."Complaint

"The AC is making a noise."Warranty

"Can someone stop by?"Scheduling

"Just checking in on my punch list."Status

"Call me back when you get a sec."Message

"Is this still under warranty?"Question

Price

One line. One price. Everything included.

$299_{per month}

No setup fee, no per-minute charges, no contract. Cancel whenever you want and keep your number.

Get your number

Your own local customer care number
Answered 24 hours a day, including weekends
Warranty requests, taken down in full
Homeowner questions and status calls
Complaints, documented without argument
Vendor and subcontractor calls
Urgent issues flagged the moment they come in
Every call emailed to you, texted if you want

Questions

What builders ask first

Does it sound like a robot?

Call it and decide for yourself — that's the only answer worth anything. It speaks naturally, waits its turn, and doesn't rush anybody. It also won't pretend to be a person if a homeowner asks directly.

What happens if something is a real emergency?

We don't decide that for your homeowners — we ask them. Every caller is asked whether their issue is urgent. If they say yes, it's flagged and comes to you immediately, with their exact words in the record. Everything else waits until morning.

Will it guess at answers or promise things I can't do?

No. It doesn't quote prices, promise repair dates, or diagnose problems. When it doesn't know something, it says so and takes a message. It only answers questions from the information you give it.

What about photos of the damage?

Homeowners can text photos to the same number and they land with the call record. During your first weeks we handle that side by hand so nothing falls through while you're getting set up.

Do I have to change my existing phone number?

No. This is a new, separate number for homeowners. Your office line and your cell stay exactly as they are — you just stop giving the cell out.

How long does setup take?

A short conversation about your company, your service areas, and what counts as an emergency. Then your number is live. Most builders are set up the same week.

Stop giving out your cell number.